The numbers say it all
We have years of experience providing customer care, in-person training, emergency support, and gas delivery system validations
Contact your local CCBM to request your institution’s utilization report
Customer Care1
- More than 300,000 interactions have taken place since 2014*
- That’s about 164 discussions per day
In-Person Training1
- 7300+ in-service training hours have been provided since 2016* to nearly 38,000 respiratory therapists
Emergency Support1
- 11,000+ emergency device deliveries since 2014*
- 2900+ emergency cylinder deliveries (that’s about 1 emergency delivery every 4 hours)
- An average of 1.1 million miles covered per year
Gas Delivery System Validations1,2
- INOmax delivery systems have been validated with 70+ mechanical and noninvasive gas delivery systems through a rigorous 7-step process
- Each validation takes an average of 170 days to complete
INOmax Total Care® helps your NICU stay ahead of the next what-if
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Our team of professionals is ready when NICUs need them most
The INOmax Total Care team has been dedicated to supporting NICUs nationwide for 20 years and counting. They’re available around the clock to help meet institutions’ specific INOMAX® (nitric oxide) gas, for inhalation needs and to help ensure uninterrupted delivery of INOMAX.2,3
- Critical Care Business Manager
Coordinates training, education, and support services; provides information to help with your on-label INOMAX reimbursement challenges‡‡You are ultimately responsible for determining the appropriate reimbursement strategies and billing codes. - National Account Manager
Provides managed care updates on local, regional, and national reimbursement trends, as well as periodic reviews - Clinical Specialist
Provides clinical/technical support and training - Specialized INOMAX Technician
Provides 24/7/365 live troubleshooting and routine preventive maintenance and updates; replaces and repairs INOmax delivery systems as needed
Real people. Real time. 24/7/365.
- Customer Care Support
Trained medical professionals provide live 24-hour support - Clinical Nurse Educator
Provides in-service education and consultation to NICUs; coordinates continuing education events - Medical Science Liaison
Provides up-to-date drug safety and clinical information; engages in scientific dialogue
Real people. Real time. 24/7/365.
INOmax delivery systems are alarmed for patient safety Explore training and education resources